★★★★★
‘The installer provided an excellent service from viewing the job and supplying a quote through to installation of our replacement windows.’
Skylight replacement,
Balmain, NSW
Let’s get your project underway
1. Tell us what you needShare a few details about your project, including product type, quantity and location.
2. Refer your project to an installerLet us recommend a VELUX Certified Installer
3. Measure & quoteInstaller to visit, and provide measure & quote
4. VELUX InstallationFixed-price quote, extended warranties, peace of mind.
What our customers say
★★★★★
★★★★★
★★★★★
★★★★★
Frequently asked questions about finding an installer
Is there a VELUX guarantee for the installation work carried out by VELUX experts?
Is there a VELUX guarantee for the installation work carried out by VELUX experts?
No, the installers are independent companies. VELUX is not responsible for the quality of the work carried out by the installer. Of course there is a guarantee on VELUX products.
Please be aware that when dealing with a VELUX Certified Installer, you are dealing with an independent contractor and not with VELUX Company Limited (“VELUX”). Although VELUX takes reasonable precautions to secure the quality of the advice and work provided or carried out by a VELUX Certified Installer, all installations of VELUX products must be adapted to the circumstances of the specific project. Consequently, VELUX is not responsible for the actions, omissions or advice provided or carried out by a VELUX Certified Installer and to the fullest extent permitted by applicable law, VELUX is not liable for, and will not accept liability for, any advice or work provided or carried out by the VELUX Certified Installer that you choose to independently contract with. If you have any queries regarding this statement, please contact our Customer Service Team. Telephone: 1300 859 856
I have not been contacted by any installer. What should I do?
I have not been contacted by any installer. What should I do?
If you have not had contact from a VELUX Certified installer within 7 days, please contact VELUX again and let us know and we can look to assign you to another installer.
Is the price of the installation work set by VELUX?
Is the price of the installation work set by VELUX?
No, installers are independent companies. They are free to set their own prices for installation. There is no commercial agreement between VELUX certified installers and VELUX.
Can I use the Find an installer service if I already have VELUX products?
Can I use the Find an installer service if I already have VELUX products?
Yes, you can. However, the installer will usually give you professional advice on our products. We therefore recommend that you purchase VELUX products from the installer who will carry out the installation for you.
Do I have to pay for the quote?
Do I have to pay for the quote?
In many cases, the quotations are free of charge. However, we always recommend discussing this point with your local installer beforehand.
Is the VELUX installer search free?
Is the VELUX installer search free?
Yes, this VELUX service is free of charge.
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